We want every product to feel right in your home. If something isn't quite what you expected, here's exactly how our returns and refunds work — no fine print surprises.
Request a return within 7 days of delivery
We arrange doorstep pickup at no extra cost
Money back within 5–7 days of pickup
A person to talk to, not just a form
From request to refund, here's the full journey.
Go to "My Orders", select the item, and tell us what went wrong — takes less than a minute.
Repack the item in its original packaging, with tags and accessories included where applicable.
Our courier partner collects the package from your doorstep — usually within 1–2 business days.
Once quality-checked at our end, your refund is issued within 5–7 business days.
Choose what works best for you — or let us pick the default.
Refunded to your original card, UPI or wallet
5–7 business daysInstant credit, plus a little extra as a thank-you
InstantFor cash-on-delivery orders, direct to your account
7–10 business daysQuick answers to what people ask us most.
Go to your account's "My Orders" page, select the item you'd like to return, and choose a reason. You'll get pickup confirmation by email or SMS within a few hours.
We're sorry to hear that. Damaged or defective items are always eligible for a full refund or replacement — just include a photo when you request the return so we can resolve it faster.
Yes — select "Exchange" instead of "Return" when submitting your request, and let us know the size, variant or product you'd like instead, subject to availability.
No — pickup is completely free for eligible returns. If you choose to ship it yourself instead, we'll reimburse reasonable shipping costs along with your refund.
Since these are personalized services prepared specifically for you, they aren't eligible for return. If there's an error in the details we've used, reach out and we'll correct it at no extra cost.
Our support team is happy to walk you through it personally.
Contact Support →